Terms and conditions

PREAMBLE

1. These general terms and conditions of sale are agreed between All4Compliance, Unipessoal Lda, Tax Number 514985860, Urbanização Vila D’alva, Lote Nº 62, 3060-126 Cantanhede, Portugal, info@all4compliance.pt, owner of the website www.all4compliance.pt, hereinafter referred to as the Online Store, and individuals wishing to make purchases through the Online Store, hereinafter referred to as the “User”.
2. The parties agree that purchases made through the Online Store shall be governed exclusively by this contract, excluding any conditions previously available on the Online Store.

ARTICLE 1. PURPOSE

1. These general conditions of sale aim to provide and define all necessary information for the User regarding ordering, sale, payment, and delivery of purchases made in the Online Store.
2. These conditions regulate all the steps necessary to place the order and ensure its follow-up between the Contracting Parties.

 

ARTICLE 2. ORDERING AND INVOICING

1. The User places an order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) they wish to order to the shopping cart.

To place an order, the User must:

a) Register in the Online Store by providing the requested information;

b) Log in (providing a combination of email and password chosen by the User during registration);

c) Complete the information and choose the options available throughout the order process (delivery and billing address, shipping method, payment method, as well as the tax number and name to appear on the invoice for fiscal purposes).

The User’s final confirmation of the order implies full and complete acceptance of the prices and product descriptions available for sale as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the concluded contract.

The Online Store will honor orders received online only up to the available stock limit. In case of product unavailability, the Online Store commits to inform the User as soon as possible.

The information on the invoice is entirely the responsibility of the User. The invoice is issued immediately after payment and cannot be reissued with changes once issued.

Order requests are valid for two (2) days unless the order is placed under a promotional campaign specifying a different period. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period. If payment is not received within this timeframe, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.

ARTICLE 3. PAYMENT

a) As our products are free of charge, there is no need to use any payment method.
For other products, payment follows the options provided at checkout.

ARTICLE 4. PRICES

Prices are in Euros, including all applicable taxes and fees, considering the VAT rate in force on the date of payment.

If a price increase occurs for any product, the User will be immediately informed and may choose to either proceed with the order (paying the difference) or cancel it.

Whenever an item is discounted, the type of sale (clearance, promotion, or sale), the type of product, the discount percentage, the start date and duration of the campaign, and, if necessary, communication to the competent authorities will be indicated.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

1. Our products are digital and will be sent via email for download.
2. The Online Store allows purchases from all regions worldwide.

ARTICLE 6. COMPLAINTS

In case of dispute, the consumer may resort to Dispute Resolution through the Arbitration Center (see the “Dispute Resolution” section of the Online Store) and/or fill out the Complaints Book (see the “Complaints Book” section of the Online Store).

ARTICLE 7. RIGHT OF WITHDRAWAL

The User has the right to freely withdraw from this contract within 14 calendar days without giving any reason, in accordance with Portuguese law.

The withdrawal period expires 14 days after the day on which the User or a third party indicated by the User (other than the carrier) acquires physical possession of the goods.

To exercise the right of withdrawal, the User must inform the Online Store of the decision to withdraw from the contract/purchase by sending a registered letter with acknowledgment of receipt or an email to the address listed in the Preamble.

To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the deadline expires.

In case of withdrawal, any payment made will be refunded, excluding the return shipping costs, which are the consumer’s responsibility. The refund will be made without undue delay and no later than 14 days from the date on which the goods are received and confirmed to be in perfect condition.

The refund will be made using the same payment method used in the original transaction whenever possible, without any cost to the User.

ARTICLE 8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

According to Article 17 of Decree-Law no. 24/2014 of February 14, the following are exceptions to the Right of Withdrawal, unless otherwise agreed:

a) Service contracts when:
i) The services have been fully performed with the consumer’s prior express consent under Article 15; and
ii) The consumer acknowledges that the right of withdrawal is lost once the contract is fully performed;

b) Supply of goods or services whose price depends on financial market fluctuations the supplier cannot control;
c) Supply of goods made to the consumer’s specifications or clearly personalized;
d) Supply of goods which are liable to deteriorate or expire rapidly;
e) Supply of sealed goods not suitable for return for health or hygiene reasons once opened;
f) Supply of goods which become inseparably mixed with other items after delivery;
g) Supply of alcoholic beverages whose price was agreed upon at the time of the contract and whose delivery can only take place after 30 days, and whose value depends on market fluctuations;
h) Supply of sealed audio or video recordings or sealed software if unsealed after delivery;
i) Supply of newspapers, periodicals, or magazines, except for subscription contracts;
j) Public auction contracts;
k) Supply of accommodation for non-residential purposes, transport of goods, car rental services, catering, or leisure services where the contract provides for a specific date or period;
l) Supply of digital content not supplied on a tangible medium if:
i) Execution begins with the consumer’s prior express consent; and
ii) The consumer acknowledges that this implies the loss of the right of withdrawal;
m) Provision of repair or maintenance services at the consumer’s residence upon request.

In the case of contracts under item m), the Right of Withdrawal applies to services beyond those specifically requested or to the supply of goods other than essential spare parts.

ARTICLE 9. EXCHANGE AND RETURN POLICY

All products purchased from the Online Store may be returned and refunded, provided the client informs of their intention within 14 days from receipt, and the items are unused, in the same condition as delivered, in the original packaging, and with original tags. Items should be returned in the original box when possible.

To exchange an item, the client must return the item via registered mail and then make a new purchase.

The customer bears the costs associated with exchanges or returns unless the Online Store made an error.

No exchanges or returns are accepted for discounted or promotional items. No exchanges or returns are accepted for themed items (e.g., Christmas, Halloween).

The customer must check at the time of delivery that the order is in good condition and not damaged during transport. Any anomalies must be reported immediately to the delivery person and to us via a single email detailing all issues. If this does not happen, we cannot proceed with exchanges or refunds.

If the reason for the return lies with the Online Store (e.g., damaged item, incorrect item), return shipping costs will be covered by the Online Store. In such cases, the client has up to 30 days to return the item. If the reason is otherwise (e.g., the item is not to the client’s liking), return shipping costs are the client’s responsibility.

To proceed with a return, the client must inform the Online Store of the intention to exchange/return and the reasons, via the email address listed in the preamble.

Within a maximum of 14 days, the Online Store will assess the returned item and inform the client of the right to a refund or send a replacement. If the reason for the return is confirmed, the client will be fully refunded, including delivery and return shipping costs.

ARTICLE 10. WARRANTY

We comply with the legal warranty period of three years for the conformity of goods, starting from the date of delivery to the consumer (i.e., when the consumer acquires physical possession), unless incompatible with the nature of the goods or the type of defect.

ARTICLE 11. PRIVACY POLICY

Your data is processed in compliance with personal data protection laws and according to the Privacy Policy defined and published on the Online Store.

Providing personal data